iFixScreens Franchise: Comprehensive Training & Support

The home office is committed to providing one to two weeks of initial training at the Franchisor’s location, beginning approximately 6 weeks before the franchise owner’s grand opening. All training will be split into two phases, with the first covering administrative, operational, technical, and sales/marketing matters as well as a liberal amount of on-the-job training. The second phase will include on-site training from an experienced trainer from iFixScreens to help market and meet with initial contacts for the franchise owner’s benefit. This structured approach to training underlines the importance we place on consistency and excellence, equipping each team member with the skills and knowledge required to uphold the highest standards of the iFixScreens brand. 

Our marketing support is designed to generate awareness and drive foot traffic for our iFixScreens Owners’ stores.

The iFixScreens marketing plan includes a combination of traditional and digital marketing strategies, spanning advertising, social media, blogs, newsletters, radio, internet ads, local publications, and online marketing campaigns.

Business coaches help iFixScreens Owners become familiar with their market so they can establish relationships with their community, establish goodwill, and generate a positive word of mouth. 

Our team publishes a variety of advertising materials and sales aids specifically designed to promote your iFixScreens franchise. Our iFixScreens Owners will have the opportunity to utilize these materials in accordance with the Franchise Agreement. 

All iFixScreens Owners will gain access to a dedicated Franchise Coach who will be by their side and guide our franchise owners every step of the way through their entrepreneurial journey.

Whether our franchise owner is a seasoned professional or just starting out in this industry or entrepreneurship, our Franchise Coaches are here to help and support them in the following key business areas:

Operations:

• Assist in ensuring stores are using proper and efficient repair techniques and diagnostics

• Help owners gain an understanding of current cell phone, tablet, and PC system architecture

• Support iFixScreens Owners by providing ongoing training and guidance as the business grows

• Provide tips for improving maintenance and organizational upkeep of their office

• On-going software training

Human Resources (HR):

• Assist in arranging staff scheduling 

• Help manage employee hiring, motivation, and discipline

• Provide tips for improving record-keeping and reporting of all franchise administrative tasks

• Sales and customer service support for team members

• Access to virtual technician training 

Marketing & Networking Support:

• Help establish relations with local businesses and institutions for networking purposes and generating awareness

• Support in advertising your iFixScreens business to increase market exposure and drive foot traffic through sales ads

We understand that the build out of your store can be both overwhelming and exciting. That's why we support during this phase of ownership in order to start off strong.

iFixScreens Owners have the freedom to select their store location with consulting from the iFixScreens Home Office and our Real Estate and Construction partners. Once the purchase or lease of the site is confirmed, the home office will provide guidance relating to the layout, design, and build-out of the business. In addition, the Home Office will provide the layout, sample architecture drawings, and introduce the owner to the preferred fixtures, graphics, and sign supplier. 

Our system leverages Repair Desk, a web-based POS software that is user friendly and easy to navigate. iFixScreens Owners are able to keep notes for coworkers in this system as well as track inventory, send follow up texts and manage the entire repair cycle through automated texts and communication to their clients.

During initial onboarding training, iFixScreens Owners will go through extensive training on Repair Desk to get up to speed on the tools and how to function in the system. However, the support will continue after onboarding as well. Each iFixScreens Owner will have access to a library of videos that will provide refreshers on usage, how to guide, and troubleshooting tips in case they need to learn more or would like assistance training a new team member.